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Cancellation Policy

Any order may be cancelled by the buyer only by written notice. Upon confirmation of the cancellation the following minimum cancelation charges will apply.

For Non-Stock Products, Specials and Custom Built Products:

  • $ 100.00 for all orders not yet processed
  • $ 250.00 for Power Transformer orders not Processed.

If the design has been competed the following minimum engineering charges apply

  • Control & Reactor products - $200.00
  • 600 V Distribution products - $250.00
  • Medium Voltage products - $300.00
  • Power products - $2000.00
  • Other custom products – Rex quoted charge

Power Transformers and special or custom products where manufacturing has commenced the cancellation charge will Material + labour, up to 100% of the confirmed order price.

Rex reserves the right to cancel any order at any time for due cause with written notification to the purchaser.

December 23, 2013

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Return Policy

Authority for return must first be obtained from Rex, prostate if credit is to be allowed on all unused goods returned to the factory by the purchaser for reasons of its own. In addition to a restocking charge, dosage the purchaser must pay the return transportation expense plus refurbish charges. No return for credit is accepted by Rex on used goods and custom-designed or special products

Before returning any products to Rex a Returned Goods Authorization Number (RGA#) must be obtained from Rex Customer Service.

Returned goods procedures:

  1. Products being returned must be suitably packaged to prevent shipping damage.
  2. All documents and packaging must be clearly marked with the Rex RGA number
  3. Returned products must be shipped freight prepaid by the purchaser.
  4. Even when an inventory rotation agreement is in place an RGA number is required.
  5. All products being returned for credit must be unused and in original condition.
  6. Only standard catalogue products may be returned for credit. Rex reserves the right to refuse any products returned for credit.
  7. All returned products are subject to a minimum 20% restocking charge plus transportation charges.
  8. Non stock, cheap custom or built to order products cannot be returned for credit under any circumstances.
  9. If products being returned for credit are deemed, after inspection, to be defective due to a defect in material or workmanship and are in accordance to Rex standard product warranty, full credit may be issued at Rex discretion. Full credit maximum is limited to purchase price paid.
  10. If the products being returned are deemed, after inspection to be defective due to customer error or other cause not related to Rex materials and workmanship, no credit will be issued.

January 24 2014

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Freight Responsibility

FOB/EX-WORKS FACTORY:

purchase sans-serif;"> All shipments made by Rex Power Magnets FOB Factory or Ex-Works Factory unless otherwise agreed to in writing.  This means that the buyer is responsible for ensuring that shipments arrive at the destination without damage and complete per the packing slip.

INSPECTION: 

Upon arrival at the destination the consignee is to inspect the material for any damages and that the shipment is complete according to the packing slip. Any and all damages or shortages must be written on the Bill of Lading. Should it be determined that any items are missing or damaged, the item, the discrepancy and the condition must be noted on the bill of lading before it is signed. If there is the slightest doubt that the material is damaged the packaging must be opened to inspect for concealed damage and the damage is to be noted on the bill of lading.  If damage or shortage is apparent it is the responsibility of the consignee to contact the freight company to initiate a claim. Also contact Rex Power Magnetics to report the problems and to receive a return authorization number.

 Damage or Shortage not noted:

 If any damage or shortage is not noted on the bill of lading the liability to prove that the delivering carrier caused the damage becomes the responsibility of the consignee.

Note:

The consignees signature on the delivering carriers Bill Of Lading constitutes acceptance of the material as is and in good order. If an inspection is not done before signing, the consignee is in essence waiving the right to collect on a damage claim.

December 17 2013


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Electrical schematics


Efficiency Comparator

Rex Power Magnetics Efficiency and Payback Comparator 

Low Voltage-ce Med Voltage ce
LOW VOLTAGE TRANSFORMER COMPARATOR MEDIUM VOLTAGE TRANSFORMER COMPARATOR

How to use the comparator?

Upload Zip file clicking on the image of Low Voltage (below 600V) or Medium Voltage Transformer Comparator. Unzip and put file on your desktop or other folder.
This software calculates a comparison of performance and total cost.payback of transformers of different efficiency depends of Load Loss, cost elecricity and initial transformer cost. Complete the information required in the boxes, choose you kVA rate and press button "Compare Efficiency" or "Compare Cost".


Drawings Search

List of available drawings to download


Check Order Status

Order Status - Delivery Update - Shipping Info

Please allow up to 48hrs for the processing of order(s) 
before making this request.

* Required Field

 

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Drawing article

Drawing article


General Conditions of Sale for REX POWER MAGNETICS Products

These Conditions of Sale apply to all Rex Power Magnetics products unless other terms have been expressly agreed to in writing by Rex Power Magnetics. All sales transactions are subject to the latest published General Conditions of Sales of Rex Power Magnetics and to any special Conditions of Sale which may be contained in applicable quotations and acknowledgements of Rex Power Magnetics.

1. ACCEPTANCE, GOVERNING PROVISION AND CANCELLATIONS.

No orders for Rex Power Magnetics (hereinafter "Rex") equipment or services shall be binding upon Rex until accepted in writing by an authorized official of Rex. Any such order shall be subject to these General Conditions Of Sale (hereinafter "Conditions") and acceptance shall expressly conditioned upon assent to such Conditions, which assent shall be deemed given unless purchaser shall expressly notify Rex to the contrary within five (5) days after receipt of acknowledgment or confirmation of an order and in all events prior to any delivery or other performance of such order.

   No order accepted by Rex may be altered or modified by purchaser unless agreed to in writing signed by an authorized official of Rex and no such order may be cancelled or terminated except upon payment of Rex's loss, damage and expense arising from such cancellation or termination. See Cancellation Policy Section 5

Modifications or other conditions will NOT be recognized by Rex unless specifically agreed to in writing and failure of Rex to object to provisions contained in any purchase order or other communication from a purchaser (including, without limitation, penalty clauses of any kind) shall not be construed as a waiver of these Conditions nor an acceptance of any such provision. Any contract for sale and these Conditions shall be governed by and construed according to the laws of the Province of Ontario.

2. QUOTATION AND PRICES

Written quotations are conditioned upon acceptance by purchaser within thirty (30) days from date issued and shall be considered as offers by Rex to sell during such 30-day period unless sooner terminated by notice. All prices are subject to change without notice. In the event of a net price change, the price of the equipment on order but unshipped will be adjusted to the price in effect at the time of shipment. Downward adjustment of prices shall apply only to unshipped portions of outstanding orders. All clerical errors are subject to correction.

3. STATEMENT TERMS

Terms, discounts and discount dates shall be as stated in quotations, discount schedules, catalogues, invoices or other Rex publications, and shall be final, provided that a service charge will be charged on accounts past due.

Rex reserves the right at any time to demand full or partial payment before proceeding with a contract of sale if, in its judgment, the financial circumstances of the purchase no longer justifies the terms of payment specified in the contract document.
If delivery is delayedor deferred by purchaser beyond the scheduled date, payment shall be due in full when Rex is prepared to ship and the equipment may be stored at the risk and expense of purchaser. If purchaser defaults when payment is due, then the whole contract price shall become due and payable upon demand, or Rex, at its option, without prejudice to other lawful remedies, may defer delivery or cancel the contract of sale.

4. DELIVERY

Delivery of equipment to a carrier at any major plant or other shipping point shall constitute delivery to purchaser, and, regardless of freight payment, all risk of loss or damage in transit shall pass to purchaser at that time. Great care is taken in packing Rex equipment. Rex cannot be held responsible for breakage after having received "in good order" receipts from the transportation company. All claims for loss and/or damage must be made by the purchaser to the carrier. Claims for shortage or other errors must be made in writing to Rex within five (5) days after receipt of shipment, and failure to give such notice shall constitute the qualified acceptance and a waiver of all such claims by purchaser.

No allowances will be made in lieu of transportation if purchaser accepts shipment at factory, warehouse, freight station, or otherwise supplies its own transportation.

Method and route of shipment will be at the discretion of Rex, unless purchaser shall specify otherwise, and any additional expense of the method or route of shipment specified by the purchaser shall be borne by purchaser. Rex reserves the right to make delivery in installments, unless otherwise expressly stipulated in the contract for sale; and all such installments when separately invoiced shall be paid for when due per invoice, without regard to subsequent deliveries. Delay in delivery of any installment shall not relieve purchaser of its obligations to accept remaining deliveries. Shipping dates are approximate and are based upon prompt receipt of all necessary information from the purchaser. Rex shall not be liable for any damage as a result of any delay due to any cause beyond Rex's reasonable control, including, without limitation, an act of God; act of purchaser, embargo or other governmental act, regulation or request; fire; accidents; strikes; slow-downs, wars, riots, delays in transportation; car shortages; and inability to obtain necessary labour, materials or manufacturing facilities. In the event of any such delay, the date of delivery shall be extended for a period equal to the time lost by reason of the delay. Extra costs incurred by routing to purchaser’s requirements will be assumed by the purchaser.

5. CANCELLATION POLICY

Any order may be cancelled by the buyer only by written notice. Upon confirmation of the cancellation the following minimum cancellation charges will apply.

For Non-Stock Products, Specials and Custom Built Products:

  • $ 100.00 for all orders not yet processed 
  • $ 250.00 for Power Transformer orders not Processed.

If the design has been competed the following minimum engineering charges apply:

  • Control & Reactor products - $ 200.00
  • 600 V Distribution products $ 250.00
  • Medium Voltage products - $ 300.00
  • Power products - $ 2000.00
  • Other custom products – Rex quoted charge

Power Transformers and special or custom products where manufacturing has commenced the cancellation charge will be Material + labour, up to 100% of the confirmed order price.

Rex reserves the right to cancel any order at any time for due cause with written notification to the purchaser.

6.SUBSTITUTES

Rex may furnish suitable substitutes for materials unobtainable because of priorities or regulations established by governmental authority or non-availability of materials from suppliers, and assumes no liability for deviation from published dimensions and descriptive information not essential to proper performance of the product.

7. WARRANTIES

Rex warrants that equipment supplied by it to be free from defects in materials and workmanship for a period of one (1) year, unless otherwise stated on quotations, from date of shipment by Rex. If within such period any such equipment shall be proved to Rex's satisfaction to be so defective, such equipment shall be repaired or replaced at Rex's option. The obligation of Rex hereunder shall be limited solely to the repair and replacement at its factory, of products that fall within the foregoing limitations, and it shall be conditioned upon receipt by Rex of written notice within the warranty period of any alleged defects of deficiencies. No products shall be returned to Rex without its prior consent. Rex shall not be responsible for shipping charges incurred, whether through return of defective items to its factory, or return of repaired or replacement items to the user. Rex cannot assume responsibility or accept invoices for unauthorized repairs to its products, even though defective. This warranty applies only to units proven defective under normal use, and does not apply to improper installation or alteration. Acceptance may be expressly provided in an authorized writing by Rex. Rex shall not be subject to any other obligations or liabilities whatsoever with respect to equipment supplied by Rex or services rendered by Rex. This warranty is void on all products supplied by Rex if full payment is not received on such products within sixty (60) days of shipment date. THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES EXCEPT WARRANTIES OF TITLE, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8.CONSEQUENTIAL DAMAGES

Anything to the contrary herein contained notwithstanding, REX SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, CONTINGENT OR INCIDENTAL DAMAGES WHATSOEVER.

RETURNED GOODS, MATERIAL or EQUIPMENT

Authority for return must first be obtained from Rex, if credit is to be allowed on all unused goods returned to the factory by the purchaser for reasons of its own. In addition to a restocking charge, the purchaser must pay the return transportation expense plus refurbish charges. No return for credit is accepted by Rex on used goods and custom-designed or special products.

Before returning any products to Rex a Returned Goods Authorization Number (RGA#) must be obtained from Rex Customer Service.

Returned goods procedures:

  1. Products being returning must be suitably packaged to prevent shipping damage.
  2. All documents and packaging must be clearly marked with the Rex RGA number.
  3. Returned products must be shipped freight prepaid by the purchaser.
  4. Even when an inventory rotation agreement is in place an RGA number is required.
  5. All products being returned for credit must be unused and in original condition.
  6. Only standard catalogue products may be returned for credit. Rex reserves the right to refuse any products returned for credit.
  7. All returned products are subject to a minimum 20% restocking charge plus transportation charges.
  8. Non stock, custom or built to order products cannot be returned for credit under any circumstances.
  9. If products being returned for credit are deemed, after inspection, to be defective due to a defect in material or workmanship and are in accordance to Rex standard product warranty, full credit may be issued at Rex discretion.
  10. If the products being returned are deemed, after inspection to be defective due to customer error or other cause not related to Rex materials and workmanship, no credit will be issued.

10.TITLE

Anything to the contrary herein contained notwithstanding, the title to equipment shall remain the property of Rex until full payment for such equipment is received by Rex.

11. ATTORNEY'S FEES

If Rex brings an action to enforce terms of sale or these Conditions, or to declare rights incident to the sale, the prevailing party in any such action, on trial or appeal, shall be entitled to his reasonable attorney's fees to be paid by the losing party as fixed by the court.

12.FORCE MAJEURE

Rex shall be relieved of any charges, cost etc. for late delivery or non-performance of contract, if the delay or non-conformance is caused by Force Majeure, or delays by the customer or his/her consultant(s), agent(s) or any representative(s) thereof, including but not limited to delays in the supply or approval of any drawings or plans. Force Majeure includes but is not limited to: war, revolution, insurrection or hostilities (whether declared or not), riot, civil commotion or civil uprising, earthquake, flood, tempest, hurricane, lighting or other natural disasters, fire or explosions of major proportions, strike, lockout or other industrial disturbance whether at Rex or one of its suppliers.

January 28, 2014


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Inventory/Surplus

Work in progress


About Rex

Rex Power Magnetics, a division of Transfactor Industries, was established in 1972 as a Canadian privately held company, headquartered in Concord, Ontario Canada, within the greater Toronto area.  Starting from humble beginnings, REX quickly emerged as a competitive, technically skilled and innovative transformer manufacturer with an ever expanding product line and a growing list of customers from across Canada, the USA and overseas.

ABS ISOToday, with over 230 employees and sales over $50M in 2008, Rex is a leading manufacturer of CSA certified, UL listed and ISO9001 accredited, custom dry type transformers, with a track record of sustained profitable growth driven by technology, innovation, responsiveness and customer service.

With a central  integrated engineering, manufacturing and customer service facility located in Concord, Ontario, and warehouses throughout Canada and the United States, the company offers one of the  broadest ranges of dry type power magnetic products to both North American, and international markets.

 The Rex Product line includes custom designed and built specialty transformers, power transformers up to 15 MVA and 35000 Volts, distribution transformers, reactors, autotransformers, control and machine tool transformers from 50VA, along with custom enclosures, custom cut electrical steel cores and other power magnetic products.

Our Mission is best expressed by our pursuit of 

  • Quality Products
  • Excellence in customer Service
  • Fair, gratifying and rewarding experience for our employees.

 It is our firm belief that consistent profitable growth is only achieved through continuous improvement in pursuit of our mission. 

Our  Mission also reveals our commitment to be the Leading Designer and Manufacturer of specialty and custom transformers that meet our customer’s application-specific performance requirements.
 
Technology Leadership & Technical Innovation

Supported by considerable and sustained investment in research and development for new products, automated equipment and efficient processes, Rex Power Magnetics continually expands and enhances its product and service offering.

Our commitment to continued research and development is underscored by retention of the services of Mr. Shankar Narayan, a prominent Engineering consultant and widely regarded as the foremost leading expert in transformer technology and design.

We are rightfully proud of our industry leading R&D effort, our technology leadership and our track record for technical innovation. We are also proud of our engineering expertise, enhanced by continuous disciplined training, and our bias for technical competence and manufacturing know-how.

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Responsiveness and Customer Service

We also pride ourselves in our delivery responsiveness and superior customer service which separates us from our competition.

about

Our commitment to leading delivery responsiveness is supported by our:

1. In-house skilled engineering staff, design experience and technical competence. Your custom requirements and performance specification are converted into product designs without delay.

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2. Vertically integrated manufacturing capabilities that are unparalleled and unmatched by our North American competitors. In-house enclosure fabrication and powder coat paint, insulation wrapping of conductors, full compliment of semi automated coil winding equipment, step lap miter and distributed gap core cutting, resin impregnation, vacuum and pressure epoxy encapsulation, Cast Coil manufacturing and custom final assembly processes along with inventory of materials and parts and our skilled production staff are combined to turn your custom product designs to a quality produced transformer in minimum time.  

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3. aboutFully equipped evaluation and test capabilities to perform all standard production tests. Conduct requested specialty “Type” tests and provide test reports, arrange for requested witness testing or secure approval by various special approval bodies.

Our commitment to excellence in customer service is supported by the continuous improvement of our operating information systems to enhance the speed and accuracy of technical information supplied, the competitiveness of our quotations, acceptance and follow up of customer orders and the availability of accessible and reliable service information to our customers. However, our customer service excellence is primarily driven by our commitment to disciplined ongoing training and the collective passion for customer service of our empowered, experienced and cooperative staff.

Our new home provides us with over 142,000 square feet of much needed space; multiple shipping & receiving docks and Ample parking. The new location is in the Langstaff Road & Keele Street area of Concord view map.

OUR FULL PRODUCT RANGE:

 Power Transformers (Up to 15 MVA — 35 000 V)
Cast coil, VPE and VPI construction
Substation type complete with primary disconnects
Traction Power, Rectifier, Crane duty, special regulation, Service station distribution
Specialty Type and Special Voltage Transformers
K-Rated, Electrostatically shielded
Ultra isolating multiple shielded
Harmonic Mitigating
Electromagnetic Field Shielded
Epoxy Potted, Hazardous location
Marine duty types (with applicable certificates)
Mini Power Centres
High Efficiency and Ultra High Efficiency
On line Tap switching and Auto Voltage Regulating nits
 Control & Machine Tool Transformers (50 VA to 7500 VA)
Enclosed, open style, or potted
DIN rail mountable units

 General Purpose Transformers
Distribution/Isolation, CE marked transformers
Autotransformers
Drive Isolation
Motor Starting
 Reactors
Input and Output reactors
Motor guarding transient filters
DC chokes
High Voltage Iron Core or Air Core Reactors
 Enclosures
NEMA -1, -2, -3R, -4, -4x, -12
Stainless steel and special paint
Custom switchgear and specialty industrial enclosures
 Switchgear Components
Low and High voltage standoffs and insulators
Surge (lightning) Arresters
 Transformer Testing, Refurbishment, and Repair
Replacement of windings, core, insulation, etc.

 


Get a Quote

rex power magnetics


Contact Us

 

DEPARTMENT NAME Phone/Extension TITLE
Sales Department Sales General Inquiry 905-695-8844
Opt. 1
Sales General Inquiry
Inquiries about price and availability
rex customer serviceThe Rapid Response Transformer Quotation Request   form will assist you to provide us with just the right information to quickly respond to your inquiry with a Rex Quotation. For items with detailed or lengthy specifications, look or for any other Rex products, cost you can email your entire request to the or fax 905-695-8855
Rex Sales Team or fax 905-695-8855
Rory Thomson 2236 Sales & Marketing Manager
Cauldric Browne 2226 Sales Representative
Joe Santia 2228 Sales Representative
Aldo Romani

2249

Sales Representative
Lory LaPosta 2291 Sales Representative
Theresa DiMaria 2253 Sales Representative
am flag USA Nationalwide Sales Bob Cannon 508-384-2005 USA National Sales Manager
       
Customer Service. Expedating and Order Tracking General Inquiry 905-695-8844
Opt.2
Existing Order Inquiry
Have you already placed an order with us?

rex truckOur Expediting Department will provide you with a shipping schedule, click tracking and proof of delivery information. Be sure to provide us with as much information as possible about the order to ensure an accurate response.

Patrizia Cerminara 2224 Shipment and Expediting
Lily Castelo 2273 Shipment and Expediting
Accounting Department      
 Inquiries about billing and payments Ather Husain 2225 Chief Accounting

billing-departmentDo you need more information about an invoice or your account terms?
Our Accounts Receivables will provide you with information about invoices, credit & debit notes or any concerns relating to your account terms.

  2230 Accounting Supervisor
Elvira Chisena-Noto 2229 Account Receivable
Puchasing Department      
   Pinal Gandhi  2235 Purchase materials and supplies
Engineering Department General Inquiry 905-695-8844
Opt.3
Technical Inquiry
Got a Technical Question? Our Engineering group can help.
rexengineeringObtain technical information from our Engineering Department. Whether it’s about a technical drawing, wiring & connection information or a special design for your unique application, it’s easy to tap into our technical expertise.
Vilay Sanoubane 2234 Engineering Manager
Karnig Hasserjian 2266 Design Engineer
Pravin Patel 2241 Design Engineer
Balraj Sahota 2233 R&D Design Engineer
Edward Jerjian 2247 Design Engineer
Peter Nguyen 2280 Design Engineer
Tony Zhao 2282 Design Engineer Assistant
 Robert 2227 Design Engineer Assistant
Aneck Phongsavanh 2288 Design Draftsman
High Voltage & Power Transformer Group      
  Radivoj
Belenzada
2270 Production Manager
 hptranformer  Ara Hasserjian 2255 Director of Business Development
Son Huynh 2232 Design Engineer
Dave Matthew 2243 Design Engineer
Sarkis Simonian 2269 Design Draftsman
Ted Markowski 2274 Production Manager Assistant
Rosemarie Zolis 2281 Admin. Coordinator
Custom Enclosures & Cabinet Fabrication      
rex-custom enclosures Dave Filshie 2250 Production Manager
Sasan Abedkhah 2246 Design Draftsman
ChandraKumar 3230 Supervisor
Quality Control, Returns, Repairs & Inspections      
  Kshama
Ravindranath
2283 Quality Supervisor
  - - RGA form
IT Department Email/Website Errors 2275
2260
All Website design and  errors issue